Refund policy

At ONYX Perfumes, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return within 3 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Please note that we reserve the right to refuse returns if the product has been used, damaged, or is not returned in its original condition.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within a reasonable timeframe.

For any return or refund inquiries, please contact us before sending your item back.